1. Purpose of Text Messages:

Text messages sent to you are solely for the purposes of account management and incident-related updates. We may use text messages to communicate important information related to your account, security alerts, and relevant updates.

2. Phone Numbers:

We take the privacy and security of your phone number seriously. Your phone number will not be shared with any third parties for any reason, except with Twilio. Twilio is our trusted third-party service provider responsible for the delivery of text messages. Twilio is committed to maintaining the confidentiality and security of your information.

3. Email Addresses:

Similarly, your email address is treated with the utmost confidentiality. We do not share your email address with any third parties for any reason. Your email address is used exclusively for account-related communication, such as password resets and important updates.

4. Data Security:

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

5. Opting Out:

You have the option to opt out of receiving text messages from us. If you wish to stop receiving text messages, please follow the instructions provided in the text message or contact our support team.

6. Changes to Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Please review this Privacy Policy periodically for any changes. Your continued use of our text messaging service after any modifications indicates your acceptance of the updated Privacy Policy.

7. Contact Information:

If you have any questions or concerns about this Privacy Policy or our text messaging service, please contact us at support@responsegrid.com.

Thank you for trusting us with your information.

ResponseGrid, LLC Team